How to Contact Us
Email support@cad-exa.com. This is our published customer-support channel for pre-sale questions and existing orders. We normally respond within one business day. Business days are Monday through Friday, excluding United States federal holidays.
What to Include
- Your order number, if you have one.
- The email address used at checkout.
- The exact product SKU and entitlement option selected.
- A clear description of the question or problem.
- Relevant screenshots or payment references, with sensitive payment credentials removed.
Order, Payment, and Delivery Help
Contact us if a payment appears pending, duplicated, declined, or charged incorrectly, or if the digital delivery email has not arrived by the end of the next business day after payment confirmation. Check spam and promotions folders before reporting a missing delivery email.
Cancellation and Refund Requests
Email your order number and checkout email within 30 days after digital delivery. No reason is required for a return. Requests are handled under the Cancellation, Return & Refund Policy and Purchase, Renewal & Cancellation Terms.
Business Information
- Storefront: Cad-Exa
- Legal operator: WORTH NETWORK TECHNOLOGY CO., LIMITED
- United States registered agent: Registered Agents Inc
- Registered agent address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Website: cad-exa.com
- Support email: support@cad-exa.com
The registered agent address is not a walk-in shop or a physical return address. Products, delivery, support, and returns are handled online.
Publisher Relationship
Cad-Exa is an independent retailer. It is not Autodesk, is not affiliated with Autodesk, and is not an authorized Autodesk reseller. Autodesk and AutoCAD are trademarks of Autodesk, Inc.