Customer Support
Support is available for AutoCAD software subscription order questions, payment confirmation, digital delivery updates, refund reviews, and product-selection questions. Email our team with your order number and the email address used at checkout.
What to Include
- Your order number, if you have one.
- The email address used during checkout.
- The product or subscription option you selected.
- A short description of the issue or request.
- Screenshots or payment references when they help us verify the problem.
Billing and Payment Help
If your PayPal or card payment appears pending, duplicated, declined, or charged incorrectly, contact us before opening a dispute so we can check the order and payment logs.
Digital Delivery Help
Most software subscription orders are prepared after payment confirmation. If you do not receive your delivery email, check your spam or promotions folder first, then contact us with your order number.
Refund Requests
Refund requests are reviewed under the Cancellation & Refund Policy. We may ask for additional details before approving or declining a request.
Business Information
- Company name: WORTH NETWORK TECHNOLOGY CO., LIMITED
- Registered agent: Registered Agents Inc
- Registered agent address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Website: cad-exa.com
- Storefront: Cad-Exa
- Support email: support@cad-exa.com