Refund & Shipping Policy

Refund Policy

You may request a full, unconditional refund within 30 calendar days after digital delivery, including for activated or used products. No reason is required. Email support@cad-exa.com with your order number and checkout email.

There is no physical item to return and no return, shipping, or restocking fee. We will email any necessary access-removal instructions. Exchanges may be arranged within the same 30-day window if a suitable replacement is available and you agree to any price difference.

Refund Processing Time

Refunds go to the original payment method. We normally submit the refund within two business days after receiving the required order details. Your bank or payment provider may need additional time to post it.

Cancellation Before Delivery

You may request cancellation before delivery. If we cannot fulfill your order, we will refund any captured payment. Requests after delivery follow the 30-day refund policy above.

Digital Delivery

All products are delivered digitally by email. No physical product is shipped. Delivery is free for United States orders, normally within 0–1 business days after payment confirmation.

If additional order verification is needed, we will contact you by email. Delivery proceeds after verification is completed. See our Digital Delivery Policy for details.

Customer Responsibilities

Enter a valid email address at checkout and check your inbox and spam folder. Contact support@cad-exa.com if your order has not arrived, your details need correcting, or the product does not work as described.

Our Refund & Cancellation Policy contains the full return terms. These policies do not limit mandatory consumer rights.