Delivery Coverage
Cad-Exa accepts and fulfils orders for customers in the United States only. Orders are displayed and charged in USD.
Digital Product — No Physical Shipment
All products sold on this website are delivered digitally. No software box, disc, card, or other physical package is shipped. The physical address requested at checkout is used for billing, payment verification, fraud prevention, and applicable tax calculation; delivery is made to the checkout email.
Delivery Method
Order confirmation and, when the order is accepted, the applicable access, activation, license, redemption, or account-assignment instructions are sent to the email address entered at checkout. Customers are responsible for entering an accurate, accessible email address.
Delivery Cost
Digital delivery costs $0.00 USD. Cad-Exa does not add a shipping, handling, or delivery fee at checkout.
Delivery Time
The delivery estimate is 0–1 business days after payment confirmation. A business day is Monday through Friday, excluding United States federal holidays. An eligible order may be delivered on the same business day; otherwise it is expected by the end of the next business day.
An order may be paused while a payment, billing detail, account email, or fraud-screening result is verified. We will contact the checkout email if customer action is required. If we cannot accept or fulfill the order, we will cancel it and return the captured purchase payment to the original payment method.
Missing or Delayed Delivery
If delivery has not arrived by the end of the next business day after payment confirmation:
- Check the inbox, spam, junk, and promotions folders for the checkout email.
- Confirm that the email address on the order is correct.
- Email support@cad-exa.com with the order number and checkout email.
We normally respond within one business day.
Incorrect Email Address
Contact support@cad-exa.com immediately if the checkout email is incorrect. Before fulfillment we will try to verify and correct it. After access or redemption details have been issued, an email change may require additional ownership and security checks and cannot be guaranteed.
Related Policies
Review the Purchase, Renewal & Cancellation Terms and Cancellation, Return & Refund Policy before payment.