Order Cancellation Before Delivery
You may request cancellation before an order is fulfilled and before access, activation, license, redemption, or account-assignment instructions are issued. Email support@cad-exa.com with the order number and checkout email as soon as possible. A refund for an approved pre-delivery cancellation is issued to the original payment method.
30-Day Return Window
You may request an unconditional return within 30 calendar days after digital delivery, whether or not the product has been activated, redeemed, downloaded, installed, assigned, or used. No reason is required. The return window applies to defective and non-defective products, including fixed-term and Lifetime options. If an order has not been delivered, contact us under the cancellation and missing-delivery terms instead.
Requests made after 30 days are not accepted for change of mind unless mandatory consumer law requires otherwise.
Product Not Delivered, Not as Described, or Unable to Activate
Contact us if an order is not delivered within the published time, materially differs from the purchased SKU, or cannot be activated or used as described. We will investigate the order and delivery record. If we cannot deliver the purchased product or correct a verified product problem within a reasonable time, we will provide a replacement accepted by the customer or a full refund of the captured purchase amount.
How to Request a Digital Return
Email support@cad-exa.com with:
- The order number and checkout email.
- The exact product SKU and entitlement option.
- A short explanation and relevant screenshots only if you are reporting a product problem; no reason is required for a return.
Because the product is digital, no physical item is mailed. For a return requested within the 30-day window, support will provide any necessary deactivation, access-removal, or account instructions by email.
Return Fees and Restocking Fees
- Return fee: $0.00 USD.
- Return shipping fee: $0.00 USD; no physical shipment is required.
- Restocking fee: $0.00 USD.
Refund Method and Timing
Refunds for returns requested within the 30-day window are issued to the original payment method. Cad-Exa normally submits the refund within two business days after receiving the required order details. PayPal, the card issuer, or the bank may require additional time to post the credit. We will email confirmation or request any missing order information.
The refunded purchase amount does not include separate foreign-exchange or bank charges imposed independently by a customer's financial institution, which Cad-Exa does not receive or control.
Exchanges
A digital product may be exchanged within the same 30-day period after digital delivery if an eligible replacement is available and both parties agree. Any price difference must be disclosed and accepted before the exchange. If no suitable replacement is available, the return is refunded to the original payment method.
Payment Disputes
Contact support@cad-exa.com first so we can review the order and apply this policy. If a payment dispute is already open, the payment provider may require the case to be handled through its dispute process.
Mandatory Consumer Rights
This policy does not limit non-waivable rights provided by applicable law.