Refund & Cancellation Policy

Refunds

Request a full refund within 30 calendar days after digital delivery, including for activated or used products. No reason is required. Email support@cad-exa.com with your order number and checkout email.

There is no physical item to return and no return, shipping, or restocking fee. Support will send any necessary access-removal instructions by email. Change-of-mind requests after 30 days are not accepted unless applicable law requires otherwise.

Processing Time

Refunds go to the original payment method. We normally submit the refund within two business days after receiving the required order details; your bank or payment provider may need additional time to post it. Separate fees charged by your bank are outside our control.

Cancellation and Product Issues

You may request cancellation before delivery. If we cannot fulfill your order, we will refund the captured payment. If delivery is missing or the product does not work as described, contact support; we will resolve the issue or arrange an agreed replacement or full refund.

Exchanges may be arranged within the same 30-day window if a suitable replacement is available and you agree to any price difference. This policy does not limit mandatory consumer rights.

Digital Delivery

Delivery is free by email within 0–1 business days after payment confirmation for United States orders. See our Digital Delivery Policy.